Case Manager

Organization Overview

Team IMPACT is a national nonprofit that provides an extended support network to children living with serious and chronic illnesses by matching them up with a local college athletic team. We believe that our program can help a child increase their confidence, optimism and sense of belonging through these relationships. Children feel like they are members of the team, contributing in ways only they can, to provide insight and inspiration to the student-athletes that cannot be found on the field or in the classroom.

Position Summary

Case Managers will report to the Director of Clinical Services and play an integral role in the maintenance of the Team IMPACT program which includes managing TI relationships between participating families and teams and measuring and evaluating target populations’ progress towards their milestones and outcomes. The work centers around establishing and maintaining active dialogues with both families and teams, ensuring that best practices are understood by all, and that expectations of all parties are being met. Case Managers will work to ensure the highest quality of relationship possible. Case Managers will work with participating families and teams who are located throughout the United States and will primarily communicate with participants via telephone and email.

Job Responsibilities

This position involves actively managing a personal caseload of relationships between the family and the team from initial match throughout the two-year relationship.  This involves regular dialogue with both the family and team, primarily via phone and email, in order to create a meaningful experience for all participants.

  • Apply a structured relationship management methodology, which measures the child’s improvement in the specific areas of confidence, optimism and sense of belonging.
  • Ensure that the quality of match is maintained throughout the duration of the relationship and that the child is provided with active and consistent socialization
  • Support and educate match participants on elements of positive relationship building, child safety, and youth development
  • Assess and identify factors contributing to match success
  • Identify and address barriers or challenges to a successful match
  • Develop strategic interventions to identify and strengthen match relationships that require extra support
  • Provide community resources and referrals to all served families expressing need, when possible
  • Maintain written and statistical documentation in a professional and timely manner
  • Distribute and collect program evaluation surveys for assigned matches
  • Consult with other service delivery staff and/or supervisor as appropriate
  • Attend appropriate meetings and complete applicable trainings as directed by supervisor
  • Performs other duties and attends events and activities as assigned by supervisor

Position Outcomes

A successful CM will achieve the following outcomes within the first year of employment:

  • Cases for which they are responsible achieve the best possible experience for the family and the team.
  • Monitor and evaluate as the child, family and team progress through their relationship to make sure each are hitting the milestones expected at that point of the relationship.
  • The entire family is involved to the extent they choose and are provided additional resources and opportunities as applicable.


A Master’s degree in Social Work (MSW) or a Child Life certification (CCLS)

Ideal candidates will have a passion for our mission and vision; be highly intelligent, motivated, flexible, coachable, and resourceful; function well in a fast-paced, collaborative team environment, located in an open-concept office; and will possess many, though perhaps not all, of the following characteristics:

  • Outstanding written and verbal communication skills including effective presentation skills, active listening habits, strong conversational skills, and command of psychosocial assessment techniques
  • The ability to establish trust and rapport with key constituents
  • Sound judgment and decision-making skills
  • Comfort working with clients via telephone and email
  • Strong organizational and documentation skills
  • Detail-oriented
  • Comfortable working independently and as part of a team


Team IMPACT offers a competitive salary and benefits, including health insurance, 401k w/match, and a generous PTO structure, commensurate with experience and skills.

Team IMPACT is an equal opportunity employer. We are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/ domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities at Team IMPACT without fear or concern of discrimination/harassment.

How to Apply

Please email a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, in Word or PDF format, to [email protected]

Applications for this position will be reviewed on a rolling basis.

NOTE: This position is located in Quincy, Massachusetts.